Slack reported an outage on February 26 and 27, with most options again up by Thursday however some points with messaging nonetheless persisting; particularly, some customized apps and bots didn’t work as anticipated. As well as, an issue with Slack Join meant coworkers may not get notified if somebody pinged them with the @ command. In keeping with Downdetector, about 3,000 individuals had reported points on the peak of the issue.
As of Thursday morning, Slack mentioned most options had been restored. Customers nonetheless experiencing hassle had been suggested to reload Slack (Command + Shift + R on Mac or Ctrl + Shift + R on Home windows or Linux).
Slack staff’s response to the outage, together with Slack Join suggestions
The lack of performance on Wednesday was “associated to Occasions API and is a symptom of an earlier incident about hassle connecting to or loading Slack,” plus an unrelated drawback with Slack Join inflicting the shortage of notifications, Slack mentioned.
Our office sysadmin staff introduced issues with Slack at round 1:00 p.m. EST on February 26, with some staff being unable to publish messages. (My work was not disrupted.)
SEE: Slack added instruments for robotically constructing workflows, together with for builders.
By Wednesday night, Slack’s standing web site mentioned, “We’re persevering with to diligently work on database shard restore and have made progress on restoring affected replicas, although customers should be experiencing affect.”
Later that day, Slack personnel had been engaged on “re-processing of the backend job to aim to serve queued Occasions API requests.” Slack urged the next mitigation for customers having hassle mentioning others utilizing Slack Join:
- Open the Slack desktop app, then click on Assist in your laptop’s high menu bar. (On Home windows 10, click on the three horizontal traces icon within the high left of the Slack app.)
- Choose Troubleshooting.
- Click on Clear Cache and restart.
The Slack staff mentioned the reason for the outage was “a symptom of an earlier incident,” and didn’t specify additional.
Messages, workflows, threads, and different API-related options had been final to return again on-line.
Previous outages and Slack’s place available in the market
Slack hasn’t had a significant outage like this since July 2023. Previous to that, the service went down a number of occasions in 2022 and in January 2021.
Slack is a significant companion in Salesforce’s Agentforce generative AI effort.
Opponents to Slack embrace Microsoft Groups, Google Chat, and Pumble.