Pipedrive’s quick infoOur score: 4.23 out of 5 Beginning worth: $14 per person per 30 days, billed yearly Key options:
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Pipedrive’s CRM is a gross sales software program providing customized pipeline administration, exercise and call monitoring, and reporting analytics. Pipedrive’s automations permit organizations to streamline workflows and cut back redundant gross sales duties, permitting reps to concentrate on nurturing relationships and shutting offers.
Pipedrive is a scalable answer for startups, small and midsize companies, and enterprises needing a CRM system. It has area of interest choices for industries like automotive gross sales, banking, and B2B. Whereas Pipedrive’s many pricing tiers are reasonably priced in comparison with trade requirements, it doesn’t provide a free-for-life platform, which could make it a deal breaker for some.
SEE: 10 Finest CRM Software program for 2025
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Pipedrive pricing
Rating: 4/5
- Free trial: Get full entry to Pipedrive CRM for 14 days with no bank card down.
- Important: $14 per person per 30 days, billed yearly, or $24 per person, billed month-to-month.
- Superior: $39 per person per 30 days, billed yearly, or $49 per person, billed month-to-month.
- Skilled: $49 per person per 30 days, billed yearly, or $69 per person, billed month-to-month.
- Energy: $64 per person per 30 days, billed yearly, or $79 per person, billed month-to-month.
- Enterprise: $99 per person per 30 days, billed yearly, or $129 per person, billed month-to-month.
Pipedrive options defined
Core options rating: 4.25/5
Superior options rating: 4.2/5
Customization: 4.7/5
Visible pipelines
View the customer’s journey by way of a gross sales course of with Pipedrive’s pipeline administration device (Determine A). This device clearly reveals the place every buyer is at any given second, decreasing the prospect of bottlenecks and missed gross sales alternatives. This simplified function permits for full management over duties and gross sales actions in even probably the most advanced gross sales processes.
Internet chat
Have interaction with web site guests with a mixture of a chatbot and stay chat instruments to maximise lead technology and buyer assist. Design a chatbot with preset questions and solutions to interact with guests 24/7 (Determine B). Then, when gross sales reps can be found, grant them permission to begin partaking with purchasers, even from conversations began by chatbots.
Lead scoring
Lead qualification and scoring assist gross sales reps establish the leads more than likely to transform into offers. Pipedrive’s lead scoring software program can qualify and categorize incoming leads primarily based on preset standards and key attributes (Determine C). With the addition of Pipedrive’s customized pipelines and fields, the function may also help route these high-intent results in the proper gross sales rep.
Communication monitoring
Pipedrive’s communication monitoring device permits customers to view all consumer engagements from one dashboard (Determine D). Filter by way of emails, responses, and conferences, and even schedule future communication. Construct belief with prime prospects whereas monitoring their intent and strategizing the most effective time to provoke contact.
Pipedrive AI
Enhance your gross sales efficiency and save time utilizing Pipedrive AI to automate workflows and content material technology. This device gives good suggestions for apps that fulfill your distinctive enterprise processes and the following finest actions for high-potential offers. Its electronic mail creation function generates personalised emails primarily based on easy prompts, whereas its summarization device condenses emails to assist customers course of info rapidly.
SEE: Finest AI-Powered CRMs: Options and Pricing
Pipedrive ease of use
Rating: 3.9/5
I scored Pipedrive’s ease of use primarily based on the consensus of customers on respected evaluation websites, similar to Capterra, G2, and TrustPilot. I additionally factored in my private expertise attempting out the platform.
Pipeddrive’s easy interface, drag-and-drop performance, visible pipelines, and complete information base all make it simple to be taught and use. Furthermore, it affords free CRM coaching movies, programs, and fast tutorials on its Pipedrive Be taught portal.
Pipedrive customer support: What customers say
Rating 4.15/5
All Pipedrive plans embrace entry to the corporate’s on-line assist middle, which incorporates movies and guides about billing, pricing, subscription administration, and primary troubleshooting. It’s also possible to get hold of round the clock electronic mail and chatbot assist. As well as, personalised onboarding and long-term strategic planning can be found for these spending over $1,000 in month-to-month recurring subscriptions. These embrace stay coaching and ongoing strategic assist on your staff.
Dwell chat assist
Superior plan subscribers are eligible for stay chat assist throughout enterprise hours. When you improve to the Skilled plan, you may entry 24/5 stay chat assist (Monday to Friday). These subscribed to the Energy or Enterprise plan can entry the identical assist 24/7.
Telephone assist
Energy and Enterprise plan subscribers are eligible for buyer assist by way of telephone from Monday to Friday (7 a.m. to 11 p.m.). You may entry this selection out of your Pipedrive account. Choose the “Fast assist” query mark button, then “Name me.”
Who’s Pipedrive finest suited to?
Pipedrive most closely fits sales-focused groups and companies with easy gross sales cycles and automation wants. Its scalable plans additionally make it a wonderful selection for rising firms—from startups to enterprises.
Standard Pipedrive options
Selecting the best CRM on your group doesn’t need to be difficult, however you’ll wish to think about key factors, like your organization measurement, total gross sales objectives, and trade wants, earlier than buying and implementing any CRM. This Pipedrive evaluation options prime basic CRMs that share many core options with Pipedrive, like Hubspot, Zoho, and Creatio CRM.
Contemplate the next choices if you’d like an extended demo or trial interval with a CRM earlier than committing to an annual plan or a free-for-life choice.
| Software program | Pipedrive | HubSpot | Zoho CRM | Creatio CRM |
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| Free trial | 14 days | No | 15 days | 14 days |
| Beginning worth* | $14 per person per 30 days | Free for as much as 2 customers | Free for as much as 3 customers | $25 per person per 30 days (minimal of 5 customers) base platform charge + $15 per person per 30 days |
| Pipeline administration | Sure | Sure | Sure | Sure |
| Native app integrations | Sure | Sure | Sure | Restricted |
| AI-powered instruments | Sure | Sure | Larger plans | Sure |
| Lead scoring | Sure | Sure | Paid plans | Sure |
| Constructed-in advertising and marketing and repair automation | No | Sure | Sure | Sure (add-on) |
*Beginning worth with an annual dedication.
HubSpot CRM
HubSpot is one other strong gross sales CRM with AI instruments and workflow and call administration just like Pipedrive. HubSpot affords many of those core choices in its free CRM tier, which may assist as much as two customers. It additionally gives probably the most integration capabilities with each native and third-party purposes in comparison with any of the options.
SEE: Take a better look with this side-by-side comparability of HubSpot vs Pipedrive.
Zoho CRM
Zoho CRM is a extremely customizable CRM with built-in instruments for gross sales automation, advertising and marketing campaigns, and buyer case administration. Its biggest benefit over Pipedrive is that these instruments are provided with its free plan for 3 customers. As well as, its paid plans embrace direct integrations with Fb and X for buyer engagement, social posting, and lead technology.
SEE: Discover this platform’s full options and capabilities in our Zoho CRM Evaluation.
Creatio CRM
Creatio CRM has a strong AI expertise for no-code automation of advanced gross sales, advertising and marketing, and customer support processes. Its omnichannel Buyer Heart has built-in electronic mail, telephone, and social media communication channels. Plus, you may create customized apps and workflows to tailor the system to your distinctive enterprise wants.
Pipedrive evaluation methodology
On this Pipedrive evaluation, I used our in-house scoring device, which consists of probably the most worthwhile standards for assessing CRM software program. I then in contrast Pipedrive in opposition to the trade customary for every criterion in that rubric. I additionally referenced Pipedrive’s on-line assets and actual person suggestions and scores.
I used weighted standards to attain Pipedrive.
- Value: 25% of the whole rating.
- Core options: 25% of the whole rating.
- Customizations: 20% of the whole rating.
- Superior options: 10% of the whole rating.
- Ease of use: 10% of the whole rating.
- Customer support: 10% of the whole rating.
Conclusion: Is Pipedrive CRM value it?
Pipedrive is value it in case you’re in search of a easy and easy-to-use CRM system for managing your gross sales and lead administration cycle. It affords a number of subscription plans that may fit your price range and have wants. Nevertheless, in case you want extra in depth automation and customization choices, Pipedrive won’t be the proper CRM for you.
Continuously requested questions (FAQs)
Why is Pipedrive so gradual?
Pipedrive typically lags for a number of causes, together with points together with your browser or community. Attempt refreshing the web page, logging out and in of your Pipedrive account, confirming your browser is up to date to the most recent model, or clearing its cache and cookies. Lastly, attempt logging into Pipedrive from one other community. If nothing works, contact the Pipedrive assist staff.
Is Pipedrive simple to be taught?
Sure, Pipedrive is simple to be taught due to its easy interface, visible Kanban-style gross sales pipelines, and one-click information migration choice. It additionally has a complete information base and video tutorials to information first-time customers by way of preliminary setup and primary troubleshooting.
Does Pipedrive combine with Google?
Sure, Pipedrive integrates with a number of Google Workspace apps. You may connect Google Docs, Sheets, and Slides to offers and contacts in your Pipedrive information. As well as, you may entry Gmail conversations and Google Contacts, arrange Google Meet video calls, and observe Google Calendar conferences out of your CRM. Plus, its Google Chrome extension allows you to add offers and contacts to your CRM straight out of your browser.