The brand new homeowners of VPN supplier VPNSecure have drawn ire after canceling lifetime subscriptions. The homeowners instructed prospects that they didn’t know concerning the lifetime subscriptions after they purchased VPNSecure, they usually can not honor the purchases.
In March, complaints began showing on-line about lifetime subscriptions to VPNSecure now not working.
The primary public response Ars Technica discovered got here on April 28, when lifetime subscription holders reported receiving an e mail from the VPN supplier saying: “To proceed offering a safe and high-quality expertise for all customers, Lifetime Deal accounts have now been deactivated as of April twenty eighth, 2025.”
A replica of the e-mail from “The VPN Safe Group” and posted on Reddit notes that VPNSecure had beforehand deactivated accounts with lifetime subscriptions that it mentioned hadn’t been utilized in “over 6 months.” The message famous that VPNSecure was acquired in 2023, “together with the know-how, area, and buyer database—however not the liabilities.” The e-mail continues:
VPNSecure is providing affected customers discounted new subscriptions for both $1.87 for a month (as an alternative of $9.95), $19 for a 12 months (as an alternative of $79.92), or $55 for 3 years (as an alternative of $107.64). The offers can be found till Might 31, per the e-mail.
This week, customers reported receiving a follow-up e mail from VPNSecure offering extra particulars about why it made its daring and sudden transfer. Screenshots of the e-mail shared on Reddit say that the acquisition by InfiniteQuant Ltd. (which is a distinct firm than InfiniteQuant Capital Ltd., an InfiniteQuant Capital rep instructed Ars by way of e mail) was “an asset solely deal.”
A VPNSecure consultant claimed on the critiques website Trustpilot that the present homeowners “didn’t acquire entry to the shopper database till months” after the acquisition. In keeping with VPNSecure’s homeowners, their acquisition netted them “the tech, the model, and the infrastructure/know-how—however not one of the firm, contracts, funds, or obligations from the earlier homeowners.”
The present homeowners mentioned they didn’t sue the vendor as a result of “a company lawsuit would’ve value greater than all the buy of the enterprise.”
VPNSecure additionally apologized to any prospects who felt caught off guard by the modifications, famous their backlash, and thanked those that bought new subscriptions.
The e-mail’s authors claimed that they may have chosen to close down VPNSecure after studying concerning the lifetime subscriptions however “selected the arduous path.” Additionally they emphasised they “by no means will” promote lifetime subscriptions.
Unaware of Lifetime Subscriptions
Prospects have been incredulous about VPNSecure’s homeowners not realizing concerning the bought lifetime subscriptions earlier than shopping for the corporate. The agency’s e mail to prospects this week mentioned the present homeowners reviewed six to 12 months of VPNSecure’s prior “financials” earlier than making the acquisition, however the itemizing, revenue and loss statements, and communications by no means talked about lifetime offers.
The e-mail included a hyperlink to a VPNSecure gross sales itemizing dated April 2023 that reveals an “estimated valuation” of $282,090–$344,770 and doesn’t point out lifetime subscriptions.