A number of CRM suppliers supply free variations with entry to sufficient options to supply the worth of a paid tier in managing buyer relations. Even the perfect free CRM software program is usually capped at a sure variety of customers, so that they’re perfect for small enterprise groups, people, and freelancers.
A few of the hottest suppliers providing a free tier of their CRM instruments embrace HubSpot, Zoho CRM, EngageBay, and extra. These free variations will be ample for some organizations since they often present the core CRM options customers want to arrange and observe consumer engagement. Along with these core options, every supplier has distinctive capabilities, reminiscent of superior advertising instruments or area of interest {industry} specializations.
I evaluated dozens of suppliers primarily based on pricing and options and narrowed down the record to the seven finest free CRM software program.
Prime free CRM software program comparability
The highest free CRM software program provides entry to gross sales pipelines, doc administration, and native or third-party integrations. Companies can sync their free CRM instrument to their present tech stack and combine it with their gross sales processes.
| HubSpot CRM | |||||
| Zoho CRM | |||||
| monday.com | |||||
| EngageBay | |||||
| ClickUp | |||||
| Bitrix24 | |||||
| Odoo CRM | |||||
| Capsule CRM | |||||
| *Worth when billed yearly. | |||||
HubSpot CRM: Greatest general free CRM
Total ranking: 4.74/5
Pricing: 4.38/5
Common options: 4.98/5
Ease of use: 5/5
Assist: 4.88/5
Skilled rating: 4.69/5
HubSpot’s free CRM system gives entry to numerous gross sales, advertising, customer support, commerce, content material administration, and operations administration instruments.
Without charge, two customers can full gross sales duties instantly inside a buyer’s profile and monitor incoming offers within the free pipeline function. HubSpot’s paid tiers supply extra superior options, reminiscent of gross sales and advertising automation, forecasting, voice calling, and gross sales analytics.
Why I selected HubSpot CRM
HubSpot CRM provides essentially the most sturdy and numerous instruments for managing gross sales, advertising, customer support, commerce, content material, and operations processes. Every product supplied by HubSpot is linked to the identical underlying CRM database, giving companies perception into each contact at every stage within the buyer journey. And Breeze Copilot sensible suggestions and automation make it one of many finest AI-powered CRMs.
Whereas HubSpot’s free CRM is essentially the most sturdy of these listed right here, your enterprise may finally have to scale to a premium plan. If that’s the case, HubSpot’s paid tiers will be fairly expensive in comparison with others. If you would like a instrument with extra reasonably priced premium plans, take a look at Zoho CRM or ClickUp.
Head over to the HubSpot assessment for extra info.
Hubspot Gross sales Hub Pricing
- Free instruments: $0 for 2 customers with fundamental gross sales, advertising, service, content material, operations, and commerce instruments.
- Gross sales Hub Starter: $20/consumer/month, billed month-to-month, or $15 when billed month-to-month. This consists of free instruments, easy automation, e-signature, and dialog routing.
- Starter Buyer Platform*: $20/consumer/month, billed month-to-month, or $15 when billed yearly. This consists of Starter-level instruments for gross sales, advertising, service, content material, and operations.
- Gross sales Hub Skilled: $90/seat/month, billed yearly, or $100 when billed month-to-month (plus a $1,500 one-time onboarding payment). This consists of every thing within the Gross sales Hub Starter, plus a prospecting workspace, playbooks, and forecasting capabilities.
- Gross sales Hub Enterprise: $150/seat/month, billed yearly (plus a $3,500 one-time onboarding payment). This consists of every thing within the Gross sales Hub Skilled, plus predictive lead scoring, dialog intelligence, and lead type routing.
*Starter Buyer Platform consists of gross sales, advertising, service, content material, operations, and commerce instruments in a single package deal. Particular person modules will be bought individually.
Key freemium options
- Breeze Copilot: HubSpot’s AI-powered assistant can generate content material, automate routine duties, and supply personalised suggestions and insights about leads, clients, and interactions.
- Assembly scheduler: Schedule consumer conferences rapidly with little trouble by syncing them to Google Calendar or Workplace 365 Calendar.
- Reside chat software program: Join web site guests to gross sales reps in actual time to transform new prospects, enhance buyer relations, and shut extra offers.
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Key freemium options
- Lead monitoring: View lead profiles and exercise historical past from one dashboard to see the place leads are within the shopping for course of and when it’s finest to begin participating.
- Doc administration: Manage and management all shared paperwork between gross sales reps and even content material shared outdoors the enterprise with shoppers.
- Marketing campaign administration: Plan and monitor any promotional marketing campaign, together with Google Adverts, referral applications, or offline occasions like commerce exhibits and TV commercials.
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Key freemium options
- Customizable visible pipelines: Create pipelines for straightforward planning, monitoring, and launching of fundraising and donor campaigns.
- Venture and operations administration: Use non-public boards to map meals deliveries, observe donated provides, and handle duties and initiatives. Construct customized workflows and automate repetitive operational processes.
- Customizable varieties: Use no-code varieties to gather, manage, and analyze volunteer and supporter info. Plug the info instantly into your visible database for straightforward information assortment and evaluation.
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Key freemium options
- Multichannel campaigns: Create branded advertising campaigns and launch them throughout e mail, web site, and social media channels.
- Lead scoring: Phase and prioritize incoming leads primarily based on preset standards from a corporation’s perfect buyer profile.
- Web site lead seize: Gather and retailer customer info with pop-ups and touchdown pages.
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ClickUp: Greatest for easy dash administration
Total ranking: 4.56/5
Pricing: 4.75/5
Common options: 4.72/5
Ease of use: 3.75/5
Assist: 5/5
Skilled rating: 4.25/5
ClickUp is a really easy venture administration platform meant to assist handle all sorts of workflows. Its Endlessly Free plan is powerful, providing 100MB of storage, limitless plan members, kanban boards, and 24/7 assist, to call a number of. Particularly, the dash administration function permits customers to set dash dates, assign factors, mark priorities, and automate unfinished work into the subsequent dash.
Why I selected ClickUp
ClickUp can be utilized by groups managing product improvement. With dash administration, dash reviews, Kanban dashboards, and backlog administration, customers can improve crew collaboration with all-in-one communication. ClickUp additionally helps limitless integrations beginning with the primary paid tier, including to the instrument’s flexibility.
ClickUp’s Endlessly Free plan provides a wide range of core CRM options and limitless customers, nevertheless it markets itself as perfect for private use. For those who anticipate the necessity to finally scale up your CRM resolution to match the expansion and complexity of your enterprise, think about HubSpot or different suppliers in our information to the finest CRM for small companies.
Pricing
- Free Endlessly: $0 for limitless customers, with 100MB storage, limitless duties, and whiteboards.
- Limitless: $7/consumer/month, billed yearly, or $10 when billed month-to-month. This consists of every thing within the Free Endlessly plan, plus limitless storage and integrations, customized fields, and agile reporting.
- Enterprise: $12/consumer/month, billed yearly, or $19 when billed month-to-month. This consists of every thing within the Limitless plan, plus Google SSO, customized reporting, and superior automations.
- Enterprise: Contact ClickUp instantly for a quote. This plan consists of every thing within the Marketing strategy, plus white labeling and MSA and HIPAA compliance.
Key freemium options
- Whiteboards: Talk between groups and departments with a digital whiteboard.
- Automations: Choose over 100 pre-built automations to deal with routine duties inside initiatives, advertising campaigns, and buyer administration.
- Dash administration: Create total sprints with a single view for crew members to handle workflows, observe progress to targets, and create helpful automation.
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Bitrix24: Greatest free CRM for ecommerce companies
Total ranking: 4.55/5
Pricing: 4.44/5
Common options: 4.93/5
Ease of use: 4.38/5
Assist: 4.38/5
Skilled rating: 4.5/5
Bitrix24’s free CRM uniquely helps limitless customers with as much as 5GB of information storage and fundamental collaboration and venture administration instruments.
Amongst all of the suppliers on this information, it provides essentially the most sturdy and superior ecommerce instruments, together with coupons, inventories, and delivery value calculators. Its paid tiers are structured in another way than typical CRM pricing. As an alternative of getting a payment per consumer, it fees per group with a most variety of customers.
Why I selected Bitrix24
Along with being top-of-the-line free and full CRM choices, Bitrix24 provides superior instruments that aren’t normally obtainable totally free. It has a multichannel Contact Heart, CoPilot AI for suggestions and job automation, a web site and touchdown web page builder, and gross sales intelligence. It additionally provides modules for managing human sources, initiatives, retail, eating places, journey, and authorized industries.
Although Bitrix24 will be extremely custom-made to match your enterprise wants, you might have considered trying extra backend and open supply flexibility. If that’s the case, I like to recommend trying out Odoo for its developer-friendly open supply software program.
Learn this impartial assessment of Bitrix24 for extra.
Pricing
- Free: $0 for limitless customers, with 5GB on-line storage, web site builder, and Contact Heart.
- Primary: $49/month for 5 customers, billed yearly, or $61 for 5 customers when billed month-to-month. This consists of every thing within the Free plan, plus 24GB on-line storage, webmail, telephony, invoicing, and buyer segmentation.
- Normal: $99/month for 50 customers, billed yearly, or $124 for 50 customers when billed month-to-month. This consists of every thing within the Primary plan, plus 50GB of on-line storage, job and venture administration, and lead administration.
- Skilled: $199/month for 100 customers when billed yearly or $24 for 100 customers when billed month-to-month. This consists of every thing within the Normal plan, plus 100GB on-line storage, worker administration, scrum, reserving automation, and workflows.
- Enterprise: Billing begins at $399 per group for 250 customers when billed yearly or $499 for 250 customers when billed month-to-month. This consists of every thing within the Skilled plan, plus 250GB on-line storage, a number of department administration, and a high-performance enterprise cluster infrastructure.
Key freemium options
- Ecommerce module: Bitrix24’s sturdy ecommerce options embrace instruments for managing orders, on-line shops, merchandise, funds, coupons, delivery prices, and inventories.
- Omnichannel communication: Chat with leads by way of net type, e mail, dwell chat, social media, messenger, or phone. All messages are processed and routinely transformed into contacts in your CRM.
- Estimates and invoices: Create and save customized quote templates inside the CRM and ship them to shoppers by way of e mail or SMS.
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Odoo CRM: Greatest free, open-source CRM
Total ranking: 4.40/5
Pricing: 5/5
Common options: 4.28/5
Ease of use: 3.75/5
Assist: 4.38/5
Skilled rating: 4.06/5
Odoo is an open-source enterprise resolution that provides two editions: a free, open supply instrument or an enterprise-ready resolution with further purposes. The group and open supply editions are totally free.
Whereas the free tier solely permits one software, it helps limitless customers and multi-company entry to a single database. The premium plans begin with a set value per consumer per 30 days with entry to all Odoo On-line apps.
Why I selected Odoo CRM
Odoo is a single platform that targets optimizing productiveness for companies. The expertise behind the platform goals to scale back information entry and introduce sensible AI instruments, all with quick UX and UI. The open supply improvement mannequin has over 40,000 group purposes, making it one of many finest open supply CRM software program. The free tier additionally lets you select the Odoo Studio app, which provides in depth customization to your distinctive function wants.
Companies ought to solely think about Odoo if they’re purposely in search of an open-source platform and have the technical experience to construct a instrument at this scale. I like to recommend HubSpot if you’d like a ready-made CRM resolution with a feature-rich free tier.
Pricing
- Free: $0 for limitless customers, with entry to at least one app and Odoo On-line.
- Normal: $7.25/consumer/month, billed yearly, or $9.10 when billed month-to-month. This consists of entry to all purposes.
- Customized: $10.90/consumer/month, billed yearly, or $13.60 when billed month-to-month. This consists of every thing within the Normal plan, plus entry to Odoo Studio, multi-company administration, and exterior API.
Key freemium options
- Self-service buyer portal: Give clients entry to their account info and allow them to speak with your enterprise instantly.
- Lead segmentation: Obtain predictive scores for every incoming lead to assist assign them to the perfect rep.
- Gross sales tech tools: Sync your Odoo platform throughout a number of kit, reminiscent of POS programs, IoT gadgets, stock scanners, and entrance desk kiosks.
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Capsule CRM: Greatest for venture administration
Total ranking: 4.33/5
Pricing: 5/5
Common options: 3.7/5
Ease of use: 4.25/5
Assist: 4.06/5
Skilled rating: 4.38/5
Capsule is a straightforward on-line CRM with highly effective gross sales and relationship administration instruments. Capsule’s free model permits as much as two customers, 250 contacts, and 50 MB of space for storing. Customers can handle gross sales alternatives with venture administration instruments to plan occasions or observe buyer actions, reminiscent of assist queries or onboarding.
Each tier, together with the free model, permits each day job reminders and comes with AI content material help. Improve to a paid subscription for higher consumer permissions and superior reporting.
Why I selected Capsule CRM
Capsule is a straightforward CRM platform that grants customers entry to gross sales pipeline dashboards, calendar and job administration instruments, Outlook and Gmail integrations, and two-factor authentication.
The premium tiers supply a variety of options for rising companies, together with high-level gross sales reporting, entry permissions, and customization. All of this makes Capsule an intuitive instrument for any experience degree to implement into their enterprise.
Capsule’s integrations with third-party instruments and APIs for builders make it a particularly customizable platform. If you would like an analogous instrument with much more integration performance within the free tier, take a look at HubSpot.
Learn our detailed Capsule assessment for extra info.
Pricing
- Free: $0 for 2 customers, with 250 contacts, e mail integration, social profile enrichment, one gross sales pipeline, 5 customized fields, and 10 AI content material assists.
- Starter: $18/consumer/month, billed yearly, or $21 when billed month-to-month. This consists of every thing within the Free plan, plus 30,000 contacts, 50 customized fields, and 5 e mail templates.
- Progress: $36/consumer/month, billed yearly, or $38 when billed month-to-month. This consists of every thing within the Starter plan, plus 60,000 contacts, three shared mailboxes, 1,000 AI content material assists, and workflow automation.
- Superior: $54/consumer/month, billed yearly, or $60/consumer/month, billed month-to-month. This plan consists of every thing within the Progress plan, plus 300 customized fields, 500 e mail templates, and 50 venture boards.
- Final: $72/consumer/month, billed yearly or $75 when billed month-to-month. This consists of every thing within the Superior plan, plus 240,000 contacts, 100 gross sales pipelines, 10 shared mailboxes, and limitless customized fields.
Key freemium options
- Alternative highlights: Notify reps when leads are constantly inactive, or alternatives are thought of stale.
- Two-factor authentication: Affirm consumer safety when anybody tries to entry your CRM by the cellular app.
- Workflow automation: Automate gross sales workflows to make gross sales duties faster and extra constant.
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How do I select the perfect free CRM for my enterprise?
Now that you simply’ve learn by a listing of the highest free CRM suppliers, you must slim them down to search out the software program that finest suits your targets. The subsequent step could be to request demos or join free trials from the suppliers that pique your curiosity. This manner, you’ll be able to start speaking instantly with the supplier’s gross sales crew and begin onboarding the software program.
Beneath are questions to contemplate asking when researching free CRM software program:
- Does the free model supply the core options you want which are anticipated within the prime CRM software program?
- What’s the complete in-market experience to your {industry}, if any?
- Is the CRM thought of open-source, or is that one thing your enterprise wants?
- Is it scalable and detailed sufficient to be the perfect free CRM for startups or enterprises?
- Does the CRM software program combine with instruments you have already got in your tech stack?
FORUM: Elements to contemplate when selecting a CRM.
Methodology
To assessment every supplier’s free CRM choices pretty, I used an in-house rubric with outlined standards and subcategories of CRM {industry} requirements. After working every supplier by the rubric, an algorithm calculated an general ranking, which I used to assign every software program a perfect use case.
Overview my scoring standards breakdown for added insights.
- Pricing: Weighted 30% of the full rating.
- Common options: Weighted 25% of the full rating.
- Ease of use: Weighted 15% of the full rating.
- Assist: Weighted 15% of the full rating.
- Skilled rating: Weighted 15% of the full rating.
Steadily requested questions (FAQs)
What’s the finest free CRM?
HubSpot, Zoho CRM, Bitrix24, and Engagebay are among the many finest CRM with free variations. Whereas one could be higher than the others relying in your distinctive enterprise wants, every comes with core CRM performance to get any small or home-based business higher organized.
Is Zoho fully free?
Zoho provides a very free model of its CRM resolution. This plan solely helps as much as three customers and provides fundamental performance like lead and doc administration and the cellular app. This makes it most helpful for small and even house companies that don’t anticipate the necessity for extra logins or extra superior gross sales options.
Does Google have a free CRM?
Google doesn’t supply free or paid CRM software program inside its suite of instruments. As an alternative, instruments inside the Google Workspace will be built-in with CRM software program as a 3rd social gathering. For instance, Zoho CRM or HubSpot customers can combine that CRM resolution with their Gmail, Calendar, or Docs.